WordsOut Support
How can we help?
Get help with gameplay, purchases, your account, or a technical issue.
Email support support@wordsout.appWe aim to respond within three business days.
Report a problem
To help us investigate, please include:
- Your device model and operating system version
- Your WordsOut app version
- What you expected and what happened instead
- Steps that reproduce the issue
- A screenshot or screen recording, if helpful
Never send passwords, payment card numbers, or other sensitive information.
Quick troubleshooting
- Close and reopen WordsOut.
- Restart your device.
- Install the latest app and system updates.
- Check your connection if an online feature is affected.
- If the issue continues, email us with the details listed here.
Purchases and refunds
Apple and Google process purchases made through their stores. Review a purchase or request a refund through the store where it was made.
If purchased content is missing, email us with your store and order date. Do not include full payment details.
Account and privacy
For account deletion, access, correction, or another privacy request, email us with “Privacy Request” in the subject line. We may need to verify your identity.